Refund and Cancellation Policy:
Pearlwise Consulting is committed to maintaining the confidentiality and privacy of our clients. We take reasonable steps to protect personal information from misuse, loss, unauthorized access, modification, or disclosure. Personal information may be used and disclosed for the primary purpose for which it is collected, related secondary purposes, and as authorized by applicable laws.
- Service Usage and Disclosures:
– Conducting our business operations.
– Providing and marketing our services.
– Communicating with clients.
– Complying with legal obligations.
– Managing and improving our services.
- Refund Policy:
– Pearlwise Consulting does not issue refunds for early service withdrawal.
– Refund percentages apply only to the Y-Axis consultation fee paid in full without any balance.
- Immigration Pronouncements:
– Clients are registered in advance based on future immigration expectations. Clients acknowledge and agree to be prepared for immigration updates to avoid last-minute rushes. If a client’s profile becomes ineligible after an immigration announcement, transfer to other opportunities is possible.
- Chargeback Policy:
– Pearlwise Consulting maintains a zero-tolerance policy for chargebacks. Customers found to dispute valid credit card payments will be permanently blacklisted. Unpaid fees may be sent to collections and reported to Credit Reporting Agencies.
- Tax Component:
– The refund is calculated only on the Pearlwise Consulting consultation fee. The tax component is non-refundable.
- Rejection by Immigration Authorities:
– In case of rejection, refunds as stated in the agreement are processed within 15-30 working days after the client submits the Online Refund Claim Form with a copy of the rejection letter.
- Third-Party Services:
– Pearlwise Consulting is not responsible for delays caused by third-party services. Service charge refunds cannot be claimed under such circumstances.
- Additional Fees:
– Clients are responsible for fees paid to Assessing Bodies, Immigration Authorities, and Embassies/Consulates/High Commissions, which are non-refundable.
- Credit Card and Net Banking Payments:
– Clients agree not to initiate chargebacks without Pearlwise Consulting’s knowledge, except as per the refund norms in the agreement and prevailing legal procedures under the jurisdiction of Hyderabad, Telangana.
- Service Charges:
– Service charges by Pearlwise Consulting are non-negotiable post-registration. Claims of excessive charges post-registration will not be entertained.
- Client Obligations:
– Clients understand that immigration may require showing sufficient funds based on country and category. Failure to provide required funds does not warrant a refund of service charges.
- Client Declarations:
– All previous registrations with Pearlwise Consulting are nullified unless specified in writing by Pearlwise Consulting. No claims can be made without written confirmation.
- Non-Refundable Cases:
– No refunds will be made if the client fails to attend interviews, medicals, comply with Embassy/Consulate requirements, provide genuine Police Clearance Certificates, or meet English language test scores.
- Abandonment:
– No refund is applicable if the client abandons the case within 3 months of registration or fails to communicate with their Consultant for 3 months.
- Submission of Documents:
– Clients must submit all required documents within 30 days to facilitate timely processing. Failure to do so precludes any refund of advisory/consulting fees.
- Communication Responsibilities:
– Clients must promptly inform Pearlwise Consulting of all communications received from and with immigration authorities. Failure to do so precludes any refund.
- Interview Participation:
– Clients must attend all required interviews as per immigration agency instructions at their own cost. Failure to comply precludes any refund of secretarial charges.
- Payment Errors:
– Pearlwise Consulting is not liable for delays, rejections, or withdrawals due to errors in payment mode or fees. Such issues do not warrant a refund.
- Additional Requirements:
– Clients must meet all requirements and submit all papers as requested by assessing authorities. Failure to do so precludes any refund of service charges.
- Non-Guarantee of Outcome:
– Pearlwise Consulting does not guarantee the outcome of immigration applications, which depend solely on immigration authorities’ decisions.
- Jurisdiction and Governing Law:
– Pearlwise Consulting operates under the laws of India, with jurisdiction in Hyderabad, Telangana, for any disputes arising under this agreement.
- Force Majeure:
– Pearlwise Consulting is not liable for failure or delay in service due to unforeseen circumstances beyond our control, including but not limited to natural disasters and pandemics.
- Chargeback Disclaimer:
– Clients acknowledge that fees paid to Pearlwise Consulting are for services provided and agree not to initiate chargebacks except as provided in this agreement.
- Disclaimer:
– Pearlwise Consulting is a private company and not part of any government authority/organization or embassy. Final decisions on all applications rest with relevant government departments.
- Client Acceptance:
– By signing or acknowledging this agreement, clients confirm understanding and acceptance of all terms and conditions herein.